Your satisfaction is our priority. If you are not completely happy with your purchase, please follow our return and refund guidelines below:
Returns must be requested within 14 days of receiving your order.
Items must be unused, in original condition, and with all original packaging.
Customized, personalized, or bespoke items are non-returnable unless they are defective or damaged.
Contact [email protected] with your order number, item details, and reason for return.
Our team will provide return instructions and address details.
Customers are responsible for the cost of returning the item unless it is defective or damaged.
Refunds are processed only after the returned item is inspected and approved.
Since we do not offer electronic payments, refunds will be arranged offline, such as through bank transfer, check, or in-person collection (details will be provided via email).
Processing time for refunds: 5–10 business days after the returned item is received and verified.
If your item arrives damaged or defective, please notify us within 48 hours of delivery.
Provide photos of the damage along with your order number.
We will offer a replacement, repair, or refund, depending on availability and the situation.
Exchanges are considered as a return and new order. Customers must contact [email protected] to arrange an exchange.
For questions, concerns, or assistance, contact us at:
Email: [email protected]
