At Caspian Frames, we take pride in delivering your artwork and frames safely and efficiently. Please review our shipping guidelines carefully:

1. Order Processing

  • All orders are processed manually and require confirmation via email.

  • Standard processing time: 2–5 business days from the date of order confirmation.

  • Customized or personalized items may require additional processing time, which will be communicated at the time of order.

2. Shipping Methods & Delivery Time

  • We provide standard shipping for all orders.

  • Estimated delivery times:

    • Domestic: 5–10 business days

    • International: 10–20 business days (may vary due to customs or local postal delays)

  • Caspian Frames is not responsible for delays caused by shipping carriers, customs clearance, or natural events.

3. Shipping Costs

  • Shipping fees are calculated individually for each order and will be communicated during order confirmation.

4. Payment Methods

  • Caspian Frames does not accept online payments.

  • All orders must be arranged manually via email at [email protected].

  • Payment arrangements will be confirmed with the customer before shipping.

5. Tracking & Delivery Confirmation

  • Tracking information will be shared via email once your order has been dispatched (if available).

  • Customers are responsible for providing accurate shipping addresses. Caspian Frames is not liable for packages lost due to incorrect address details.

6. International Shipping Notes

  • Customs duties, taxes, and additional fees are the responsibility of the recipient.

  • Delivery times for international shipments may vary due to local postal services and customs clearance.